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Where we post problems Print

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If something looks wrong and you are not sure whether it is only you, check these two before writing in. It is often the fastest answer available.

The Support section of the navigation sidebar, with Announcements numbered 1 and Network Status numbered 2.

Network Status

Anything affecting the platform right now, and any planned maintenance we have scheduled. If your problem is listed there, we already know and are on it.

Announcements

Changes worth knowing about — maintenance windows, new features, and anything that needs action from you.

If nothing is listed

Then it is probably specific to your account or your site, and we want to hear about it. Open a ticketWhat to include when you report a problem covers what to tell us so we can get to an answer quickly.


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