If you have asked us about something that is not a standard plan, we may send you a quote rather than an invoice.
Where to find them
Go to Billing → My Quotes. Every quote we have sent you is listed there with its status.
Accepting a quote
Open the quote to read it in full. If you are happy with it, accept it, and we raise an invoice for the amount quoted. Paying that invoice is what starts the work.
If something is wrong with it
Do not accept it — reply on the quote or open a ticket and tell us what needs changing. We will send a revised one.
Quotes have a validity date on them. If yours has expired, ask and we will re-issue it.
