Every service in Services → My Services carries a status. It is the quickest way to tell whether something needs your attention.
Active
Running normally. Nothing to do.
Pending
Ordered, but not finished being set up. New services usually become active within a few minutes. If one has been Pending for a long time, tell us.
Suspended
Temporarily switched off. Almost always because an invoice is unpaid — check Billing → My Invoices first. Your site is not deleted while a service is suspended, and paying the invoice is what brings it back.
If your invoices are all settled and a service is still suspended, open a ticket and tell us which one.
Cancelled
Ended, either because you asked us to or at the end of a billing term. See Cancelling a service for what happens next.
